Tour Guide

🌴Join the Tropical Fruit World Adventure as a Tour Guide

Are you a nature enthusiast eager to share your passion with others? Do you excel in delivering exceptional customer service and thrive in a dynamic team environment? Tropical Fruit World is looking for a Tour Guide who is ready to embark on an exciting journey with us!

What We're Looking For:

  • Enthusiastic individuals who love working with people.
  • A passion for nature, tropical fruits, and creating memorable experiences.
  • Team players who thrive in a fast-paced, dynamic environment.
  • Full availability during school holidays.

Perks of the Job:

  • Dive into a tropical paradise every day.
  • Gain hands-on experience in the tourism industry.
  • Work with a team that feels like family.
  • Generous staff discounts across all departments 
  • Be part of making memories for visitors from around the world.

Role Description: As a Tour Guide at Tropical Fruit World, you'll be at the heart of the action to make every visitor's experience memorable. This role reports to the Tours Supervisor on duty. 

  • Provide engaging and informative tours, offering insights on a wide array of fruits, farming techniques, and geographical information.
  • Uphold the highest standard of customer service in line with TFW's expectations.
  • Utilise up-selling and cross-promotional strategies to boost sales and enhance customer satisfaction.
  • Adhere to daily operational procedures as outlined in the Operations and Safety Manual.

Operational Duties:

  • Conduct farm tours, fruit tastings, and assist in the fruit market.
  • Handle cash transactions, retail sales, and basic administrative tasks.
  • Execute opening and closing procedures as required.
  • Foster positive relationships with team members, contributing to a collaborative work environment.
  • Strictly follow safety protocols to ensure passenger safety, in accordance with TFW's OH&S policies.
  • Participate in monthly Occupational Health & Safety meetings.
  • Maintain cleanliness and presentation standards in all tour-related areas.
  • Demonstrate punctuality and accurate timekeeping for shifts.

Customer Service:

  • Provide respectful, positive, and helpful service to customers.
  • Avoid discussing internal matters in the presence of customers.
  • Adhere to TFW's service expectation guidelines while interacting with customers.


  • Contribute positively to the team environment.
  • Engage in team activities and foster team co-operation.
  • Demonstrate exceptional problem-solving, planning, and preventative maintenance skills.
  • Show flexibility, honesty, and a 100% commitment to the role and TFW.
  • Exhibit strong time management and organisational abilities.


  • Be energetic, self-motivated, resourceful, and passionate about Tropical Fruit World.
  • Maintain effective communication via radio while on the farm.
  • Ensure clear understanding of corporate objectives among tour staff.
  • Communicate openly, honestly, and respectfully at all times.
  • Prioritise and manage time efficiently, both individually and as part of a team.
  • Adhere to TFW's policies and procedures.

    Don't miss out of this exciting opportunity! To apply, please email your application to