Delivery and Returns
Tropical Fruit World's online store utilises Australia Post and Sendle for deliveries.
For international orders, Tropical Fruit World ships using Australia Post International, packaged in Tropical Fruit World packaging.
Upon dispatch of your order, you will receive an email with your tracking number, allowing you to monitor your delivery. To ensure successful delivery, we recommend selecting an address where someone is available to receive the parcel between 9 am – 5 pm.
If there's no one at the specified shipping address during the delivery attempt, Australia Post will leave a card directing you to a local post office for collection. Tropical Fruit World cannot be held responsible for late deliveries, losses, or damages related to late deliveries, nor for cases of incorrect address information.
In the rare event that a stock item becomes unavailable, we will contact you to discuss further shipping instructions using the contact details you initially provided.
For international shipments, please be aware that customs clearance procedures in your destination country may cause delays beyond the original delivery estimates.
Your order will necessitate a signature upon delivery by Australia Post / StarTrack.
Please note: Tropical Fruit World is regrettably unable to assume responsibility for potential customs duties and taxes imposed by customs in the delivery country. The responsibility for any such customs duties, requirements
for imported food items, foreign taxes, or related fees rests with the customer.
If you seek more information regarding taxes and duties, please contact your local customs offices. Additionally, due to legal restrictions, we are unable to label international orders as 'gifts.' While every effort is made to ensure the tracking of international deliveries, Tropical Fruit World cannot be held liable for any loss during the
REFUNDS & RETURNS
We are dedicated to your satisfaction and offer returns or replacements for damaged, incorrect, or inaccurately described items. However, please note that we do not facilitate refunds or exchanges for change of mind and each case will be assessed individually.
If you encounter any issues, please reach out to us at email@example.com, and our team will respond within 2 business days to provide assistance. Claims for damaged or broken goods must be submitted via email notification within 7 days of receiving the items, with further instructions to follow.
Please be mindful that if a fault is not accepted upon the review of returned goods, we will return them to you at your expense. All returns must be shipped via Australia Post, and the final approval of changes is subject to our evaluation. Ensure that returned items are in new condition with attached tags unless they are faulty. Please note that we do not refund postage costs, and refunds will be processed using the original payment method.
Your satisfaction remains our top priority.