Retail Assistant: Gift Market

Join our team! 

Role Description: Tropical Fruit World is seeking a dedicated Retail Assistant to be a part of our vibrant Gift Market Department. This role is a fantastic opportunity to blend customer service excellence with your passion for tropical fruits and unique farm to table items. Reporting to the Retail Manager, you will be responsible for ensuring a memorable shopping experience for our customers. Here's what you'll be doing:

  • Perform opening and closing procedures of the Gift Market.
  • Ensure successful daily operations of the Gift Market Department.
  • Consistently monitor and ensure the safety of customers, following safety procedures diligently.
  • Oversee cash handling and transactions within the Gift Market.
  • Attend monthly Occupational Health & Safety Toolbox meetings.
  • Maintain optimum cleanliness and presentation of all areas related to your department.
  • Ensure punctuality and proper clocking on/off for every shift.

Customer Interaction:

  • Always treat customers with respect and maintain a positive, helpful attitude.
  • Avoid discussing business or staff matters in the presence of customers.
  • Focus solely on customer service when customers are at or near the counter, following the TFW service expectation guidelines.

Teamwork and Communication:

  • Enhance the team environment with positive behavior.
  • Participate actively in work-based team activities and foster team cooperation.
  • Strive to enhance team performance, job satisfaction, and productivity.
  • Demonstrate exceptional problem-solving and planning skills, including preventative maintenance.
  • Show 100% commitment to the role and Tropical Fruit World, with flexibility, honesty, strong time management, and organizational abilities.
  • Maintain open and honest communication with colleagues and ensure integrity in all interactions.

What We’re Looking For:

  • An energetic, self-motivated, and resourceful individual with a passion for tropical fruits and retail.
  • Enthusiastic individuals who love working with people.
  • A team player with excellent communication skills and a customer-first attitude.
  • A passion for nature, tropical fruits, and creating memorable experiences.
  • Team players who thrive in a fast-paced, dynamic environment.
  • Someone with strong problem-solving, planning, and organisational skills.
  • Full availability during school holidays.

Perks of the Job:

  • Dive into a tropical paradise every day.
  • Gain hands-on experience in the tourism industry.
  • Work with a team that feels like family.
  • Enjoy generous staff discounts across all departments.
  • Engage daily with a variety of unique farm grown and made products.
  • Be part of making memories for visitors from around the world.
  • Develop valuable customer service and retail skills.

Apply today by emailing your application to: